PRIVACY POLICY

Version: 1.1

Effective Date: 01 July 2026

Last Updated: 28 August 2026

  1. Introduction

SOLDJAR.COM respects the privacy of its Users and is committed to handling personal information responsibly.

This Privacy Policy explains how SOLDJAR.COM collects, uses, stores, processes, shares, and protects information when Users access or use the website, applications, listings, accounts, messaging features, membership services, payment-related features, Smart Support, and other services provided through the Platform.

By using SOLDJAR.COM, Users acknowledge the practices described in this Privacy Policy.

  1. Information We May Collect

Depending on how a User interacts with SOLDJAR.COM, we may collect information such as:

  • Name
  • Email address
  • Phone number
  • Account information
  • Profile information
  • Location information provided by the User
  • Listing information
  • Product or service descriptions
  • Photos and videos uploaded to listings
  • Messages and support communications
  • Membership and package information
  • Payment-related transaction information
  • Device and browser information
  • IP address
  • Login and activity information
  • Cookies and similar technology data
  • Reports, complaints, reviews, or feedback
  • Information submitted through forms or customer support
  • Other information voluntarily provided by the User
  1. Information Provided Through Listings

When Users create advertisements or listings, certain information may become publicly visible.

Depending on the listing and account settings, this may include:

  • Seller or account name
  • Listing title
  • Description
  • Price
  • Category
  • Location
  • Photos
  • Videos
  • Seller profile information
  • Contact options
  • Other information intentionally included in the listing

Users should avoid publishing sensitive personal information that is not necessary for the advertisement.

Information made publicly available by a User may be viewed, copied, contacted, or otherwise accessed by other Users or third parties.

  1. Account Information

When creating or managing an account, Users may provide personal information required to operate the account and Platform features.

We may use account information to:

  • Create and maintain User accounts
  • Authenticate Users
  • Provide account features
  • Manage listings
  • Provide messaging and communication features
  • Manage memberships
  • Provide support
  • Detect misuse or suspicious activity
  • Protect account and Platform security
  1. Information Collected Automatically

When Users access SOLDJAR.COM, certain technical information may be collected automatically.

This may include:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Referring pages
  • Pages visited
  • Date and time of access
  • Session information
  • Login activity
  • Error information
  • General interaction information
  • Cookie identifiers
  • Technical security information

This information may be used for security, troubleshooting, analytics, performance improvement, fraud prevention, and Platform administration.

  1. How We Use Information

SOLDJAR.COM may use collected information to:

  • Operate and maintain the Platform
  • Create and manage User accounts
  • Publish and manage listings
  • Enable communication between Users
  • Process membership and promotional service requests
  • Facilitate payment processing through supported payment providers
  • Provide Smart Support and customer assistance
  • Respond to enquiries, reports, and complaints
  • Improve Platform functionality and user experience
  • Personalize relevant Platform features
  • Analyze Platform performance
  • Prevent spam, fraud, abuse, and unauthorized activity
  • Investigate policy violations
  • Protect Users and Platform security
  • Send account, security, listing, membership, and service notifications
  • Send promotional communications where permitted
  • Maintain records where reasonably necessary
  • Comply with applicable legal obligations
  1. Messaging and Communications

SOLDJAR.COM may provide messaging, chat, Smart Support, customer support, or other communication features.

Messages and related information may be processed or stored as reasonably necessary to:

  • Deliver communications
  • Maintain conversation history
  • Provide support
  • Detect spam or abuse
  • Investigate complaints
  • Improve service reliability
  • Protect Platform security
  • Enforce applicable policies

Users should not send passwords, financial credentials, identification documents, or other highly sensitive information through ordinary marketplace messages unless specifically required through an authorized process.

  1. Smart Support and Automated Assistance

SOLDJAR.COM may use automated systems, artificial intelligence, knowledge-based tools, or third-party technology providers to assist with customer support and Platform guidance.

Information submitted to Smart Support may be processed for purposes such as:

  • Understanding User questions
  • Providing automated responses
  • Routing support requests
  • Improving support quality
  • Detecting abuse or technical issues
  • Escalating appropriate matters to human support

Users should avoid submitting unnecessary sensitive personal information when using automated support features.

  1. Payments and Billing Information

SOLDJAR.COM may use third-party payment gateways or payment service providers to process payments for memberships, advertising services, promotional features, or other paid Platform services.

Payment providers may collect and process information required to complete a transaction.

SOLDJAR.COM may receive or retain transaction-related information such as:

  • Transaction reference
  • Payment status
  • Amount
  • Date and time
  • Payment method type
  • Membership or service purchased
  • Information necessary for billing, reconciliation, refunds, fraud prevention, or support

Sensitive payment credentials may be processed directly by the applicable payment provider rather than by SOLDJAR.COM.

Users should review the privacy and security practices of the relevant payment provider.

  1. Cookies and Similar Technologies

SOLDJAR.COM may use cookies and similar technologies to operate and improve the Platform.

Cookies may be used for purposes such as:

  • Maintaining login sessions
  • Remembering preferences
  • Security
  • Preventing fraud
  • Platform functionality
  • Performance monitoring
  • Analytics
  • Understanding Platform usage
  • Advertising or marketing functionality where applicable

Some cookies may be necessary for important Platform functions.

Users may control cookies through browser or device settings. Disabling certain cookies may cause some features of SOLDJAR.COM to function incorrectly or become unavailable.

  1. Analytics

SOLDJAR.COM may use analytics technologies or third-party analytics providers to understand how Users interact with the Platform.

Analytics information may help us understand:

  • Page usage
  • Traffic patterns
  • Device types
  • Feature usage
  • Technical performance
  • Errors
  • General User interaction

This information may be used to improve the Platform, identify technical problems, and understand service performance.

  1. Third-Party Services

SOLDJAR.COM may use third-party services for functions such as:

  • Payment processing
  • Hosting
  • Security
  • Analytics
  • Advertising
  • Email delivery
  • Notifications
  • Customer support
  • Artificial intelligence services
  • Maps or location services
  • Technical infrastructure

These third parties may process information according to their own privacy policies and applicable agreements.

SOLDJAR.COM does not control the independent privacy practices of third-party websites or services.

  1. External Links

Listings or other areas of SOLDJAR.COM may contain links to external websites or services.

If a User leaves SOLDJAR.COM and accesses a third-party website, application, payment service, social network, or other external service, that third party’s privacy practices will apply.

Users should review the privacy policy of any third-party service before providing personal information.

  1. Advertising

SOLDJAR.COM may display advertisements or use advertising-related services.

Advertising providers may use cookies or similar technologies where permitted to measure advertising performance or provide relevant advertisements.

The availability and behavior of third-party advertising technologies may depend on the services currently used by SOLDJAR.COM and the User’s browser, device, or privacy settings.

  1. Information Sharing

SOLDJAR.COM may share information where reasonably necessary with:

  • Service providers
  • Hosting providers
  • Payment processors
  • Technology providers
  • Security and fraud-prevention providers
  • Analytics providers
  • Customer support providers
  • Professional advisers
  • Government or regulatory authorities where legally required
  • Law enforcement authorities where legally required or appropriate
  • Other parties with the User’s authorization

We may also disclose information where reasonably necessary to investigate fraud, abuse, security threats, legal claims, or violations of Platform policies.

  1. Public Information

Listings and seller profiles are designed to make certain information available to other marketplace Users.

Users should understand that information intentionally made public through a listing or profile may no longer remain private.

SOLDJAR.COM cannot control how unrelated third parties use information that a User intentionally publishes publicly outside the Platform’s technical controls.

  1. Data Security

SOLDJAR.COM uses reasonable administrative, technical, and organizational measures intended to protect information against:

  • Unauthorized access
  • Unauthorized disclosure
  • Misuse
  • Loss
  • Alteration
  • Destruction
  • Fraudulent activity

However, no website, application, communication system, database, or internet transmission method can guarantee absolute security.

Users are responsible for protecting their account passwords, devices, and login credentials.

  1. Account Security

Users should:

  • Use a strong password
  • Keep login credentials confidential
  • Avoid sharing passwords with others
  • Log out from shared devices
  • Keep contact information updated
  • Report suspicious account activity promptly
  • Avoid suspicious links and phishing attempts

SOLDJAR.COM may restrict or secure accounts where suspicious activity is detected.

  1. Data Retention

SOLDJAR.COM may retain personal information for as long as reasonably necessary to:

  • Provide Platform services
  • Maintain User accounts
  • Maintain transaction or membership records
  • Resolve disputes
  • Provide support
  • Prevent fraud or abuse
  • Protect Platform security
  • Enforce agreements and policies
  • Meet legal, accounting, regulatory, or operational requirements

Retention periods may vary depending on the type of information and purpose for which it is processed.

Information may also remain in backups or records for a reasonable period after account deletion where required for security, legal, technical, or operational purposes.

  1. Account Closure and Data Requests

Users may request assistance regarding their account or personal information through SOLDJAR.COM Support.

Depending on applicable law, technical feasibility, security requirements, and legitimate retention obligations, Users may be able to request:

  • Access to certain personal information
  • Correction of inaccurate information
  • Update of account information
  • Deletion of eligible information
  • Closure of an account
  • Information regarding privacy practices

Certain information may need to be retained where required for legal, security, fraud-prevention, dispute-resolution, or legitimate operational purposes.

  1. Marketing Communications

SOLDJAR.COM may send marketing or promotional communications where permitted.

Users may request to stop eligible marketing communications through available unsubscribe options, account settings, or by contacting SOLDJAR.COM.

Stopping promotional communications will not necessarily stop essential account, security, payment, membership, support, or service-related messages.

  1. Children and Minors

SOLDJAR.COM is intended for Users who are at least 18 years old or otherwise legally permitted to use the Platform under applicable law.

SOLDJAR.COM does not intentionally provide marketplace accounts to children who are not legally eligible to use the Platform.

If we become aware that information has been collected from an ineligible minor, appropriate action may be taken in accordance with applicable law and Platform requirements.

  1. Fraud, Abuse and Safety

Information may be processed to detect, prevent, investigate, or respond to:

  • Fraud
  • Fake accounts
  • Spam
  • Phishing
  • Account takeover
  • Payment abuse
  • Prohibited listings
  • Harassment
  • Security incidents
  • Policy violations
  • Other harmful activity

SOLDJAR.COM may take appropriate action against accounts or content involved in such activity.

  1. Legal Disclosure

SOLDJAR.COM may preserve, use, or disclose information when reasonably necessary to:

  • Comply with applicable law
  • Respond to lawful government requests
  • Comply with court orders
  • Protect legal rights
  • Investigate fraud
  • Protect Users
  • Protect Platform security
  • Enforce Terms & Conditions
  • Establish, exercise, or defend legal claims
  1. International Service Providers

Some third-party technology or service providers used by SOLDJAR.COM may operate infrastructure or process information outside Bangladesh.

Where this occurs, information may be processed in jurisdictions with different privacy and data protection rules.

SOLDJAR.COM will use third-party services as reasonably necessary for Platform operations and subject to applicable requirements.

  1. User Responsibilities

Users are responsible for ensuring that personal information they publish or provide through listings is appropriate.

Users should not publicly publish unnecessary sensitive information such as:

  • Passwords
  • PIN numbers
  • One-time passwords
  • Full payment card details
  • Banking credentials
  • Private authentication information

Users should also obtain any necessary permission before publishing another person’s personal information.

  1. Changes to This Privacy Policy

SOLDJAR.COM may update this Privacy Policy when necessary to reflect changes in:

  • Platform features
  • Services
  • Technology
  • Security practices
  • Payment systems
  • Business operations
  • Legal or regulatory requirements

The updated Privacy Policy will be published on SOLDJAR.COM with an appropriate Last Updated date.

Continued use of the Platform after an updated Privacy Policy becomes effective will be subject to the updated policy and applicable law.

  1. Relationship With Other Policies

This Privacy Policy should be read together with SOLDJAR.COM’s:

  • Terms & Conditions
  • Subscription Policy
  • Cancellation & Refund Policy
  • Marketplace rules
  • Community Standards
  • Advertising or listing policies
  • Other applicable notices

Where a specific feature has an additional privacy notice, that notice may also apply to information processed through that feature.

  1. Governing Law

This Privacy Policy will be interpreted in accordance with applicable laws of the People’s Republic of Bangladesh, subject to any mandatory privacy or data protection requirements that may apply to particular Users or processing activities.

  1. Contact Us

For questions, requests, or concerns relating to privacy or personal information, contact:

SOLDJAR.COM

Email: support@soldjar.com

Phone: +880 1678-260040

Website: https://soldjar.com